A detailed description posted to the correct team is key to ensure a smooth resolution process. This KBA has the intention to help you to understand at which level the issue is happening, to describe all the information needed from SAP, and to select the correct component at the time of opening a case. This is particularly important to identify on which of these levels the analysis has to be performed. An optional PI system between Ariba and SAP backend system, or for example CIG (Cloud Integration Gateway) as CPI (Cloud Platform Integration) - IMPORTANT: Cloud Integration Gateway as SAP product received a new name, "Managed Gateway for Spend&network" in short, long name: SAP Integration Suite, managed gateway for spend management and SAP Business Network”ĭue to its complexity the error should be clearly understood.The integration solution installed in the backend (see below the solutions SAP offer).
SAP S/4Hana or SAP ERP (a.k.a "SAP backend").The integration happens between different levels (each color is indicating in this KBA always the same level):
You are facing an issue related to Ariba S/4Hana / ERP scenario.
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